Procedures
SEARCH METHOD
We take extra measures to ensure the integrity of our results by sending our researches to each courthouse multiple times a week to perform searches. No data bases or online systems are utilized by our company as the results from these methods can be erroneous. Furthermore, we perform quality control of our researchers’ accuracy by sending them random test name(s).
RECRUITMENT
We make the necessary investment in our researchers by putting them through vigorous training to ensure the results they provide meets the expectations of our clients. The researchers are tested several times a month to continuously measure their performance.
RESULT PROCESSING
We utilize both the FRS and DigitalDelve platforms and a customized module which allow us to receive request and return results quickly and decreasing human errors. In addition, we can receive and return requests via e-mail, fax, website processing or XML technology. Clients that have FRS, DigitalDelve or XML capabilities receive their results faster. Please advise us if you use FRS, DigitalDelve or have XML capabilities so we can set up your profile accordingly.
SECURITY
We abide by the NAPBS Data and Security Guidelines. As added security, we have in-house security procedures in place to adhere to the privacy of our clients and the sensitive nature of the work we perform.
SEARCH SCOPE
Our standard search scope is 10 years for felonies, misdemeanors, and civil requests. Any search request over 10 years will require an additional fee. Please note that AKAs and Traffic searches are not included and will require an additional fee as well. We also perform document retrievals for case copies. Fees for this request vary on a case-by-case basis.
We take extra measures to ensure the integrity of our results by sending our researches to each courthouse multiple times a week to perform searches. No data bases or online systems are utilized by our company as the results from these methods can be erroneous. Furthermore, we perform quality control of our researchers’ accuracy by sending them random test name(s).
RECRUITMENT
We make the necessary investment in our researchers by putting them through vigorous training to ensure the results they provide meets the expectations of our clients. The researchers are tested several times a month to continuously measure their performance.
RESULT PROCESSING
We utilize both the FRS and DigitalDelve platforms and a customized module which allow us to receive request and return results quickly and decreasing human errors. In addition, we can receive and return requests via e-mail, fax, website processing or XML technology. Clients that have FRS, DigitalDelve or XML capabilities receive their results faster. Please advise us if you use FRS, DigitalDelve or have XML capabilities so we can set up your profile accordingly.
SECURITY
We abide by the NAPBS Data and Security Guidelines. As added security, we have in-house security procedures in place to adhere to the privacy of our clients and the sensitive nature of the work we perform.
SEARCH SCOPE
Our standard search scope is 10 years for felonies, misdemeanors, and civil requests. Any search request over 10 years will require an additional fee. Please note that AKAs and Traffic searches are not included and will require an additional fee as well. We also perform document retrievals for case copies. Fees for this request vary on a case-by-case basis.
